Technical consultation:
Make the proposal for customer
Seminar and communication with customer
Technical consultation by telephone or website
Analyses problem of UPS system and help customer to solve the problem 
Provide the technical information for customer.
After sales system in China
Start-up service
POWERTEK UPS and distributors will arrange the start-up service for the machines above 10kva
Service under warranty time
Response time
7X24hours service time，the speed response should be under 24 hours; Engineers should arrive site under 24 hours if necessary.
If want to know more Service under warranty time policy in detail, Please consult POWERTEK UPS Asia office.
Service out of warranty time
POWERTEK manufacture also provide the lifelong service for the machines out of warranty time with payment, there are two ways : one is the purchasing assurance from manufacture, the other is maintain machine with payment case by case;
Spares support.
On-line service
POWERTEK UPS provide 7X24 hours on-line service to support customer
Training
There are two levels for training in China:
a. Training for free on site: POWERTEK Engineer or POWERTEK Authorized engineer who complete the start-up service and train the engineers of customer about operation and maintenance.
b．Special training with payment：POWERTEK Engineer should arrange professional engineer to train the people who want to learn about the relevant topic.